Quality Assurance Program

Quality Assurance Program

Our NSAI Certified ISO 9001:2008 Quality Management System (QMS) reflects our ongoing commitment to build repeatable quality into our products and services “the first time.”

The QMS succeeds through the personal commitment of our president and is implemented through a comprehensive management system designed to empower individuals, promote teamwork and focus on customer satisfaction while continually improving work processes across the organization.

Control Measures

Control measures are built into the QMS to maintain accountability and responsibility for program support services. We use control measures to identify potential problems early so we can take immediate corrective action while meeting milestones and quality standards set for every project. Below are the control measures used to monitor and maximize quality performance.

Control Measure
Data Collection Method
ReportsCurrent status of program, projects, systemsStaff input and automated systems available on-line
MilestonesMonitor schedule and project progressComparison of planned to actual milestones available on-line
VisitsOn-site verification of support servicesPersonal observations, informal face-to-face communications
Periodic MeetingsObtain customer guidance and feedbackWritten notes, minutes, action items, and milestones available online
User FeedbackGauge user satisfaction / dissatisfactionRegular informal meetings with customer managers. QA Routing Review Form available on-line
Employee TrainingTo assure that all employees obtain the most-recent information pertaining to their area of competenceCorporate Human Resources Department maintains records of all training classes attended by employees
Financial ReportsIdentify financial status, issues, and problems, ensure accuracyCorporate financial management system reports. PM verification of reports available on-line


Use our Online Suggestion Form to make suggestions or report an issue. A member of our Quality Assurance Team will respond to your submission.

Click here to access the Online Suggestion Form and follow the instructions. Requires Adobe Acrobat Reader

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