Quality Assurance Program
Our NSAI Certified ISO 9001:2008 Quality Management System (QMS) reflects our ongoing commitment to build repeatable quality into our products and services “the first time.”
The QMS succeeds through the personal commitment of our president and is implemented through a comprehensive management system designed to empower individuals, promote teamwork and focus on customer satisfaction while continually improving work processes across the organization.
Control measures are built into the QMS to maintain accountability and responsibility for program support services. We use control measures to identify potential problems early so we can take immediate corrective action while meeting milestones and quality standards set for every project. Below are the control measures used to monitor and maximize quality performance.
Data Collection Method
|Reports||Current status of program, projects, systems||Staff input and automated systems available on-line|
|Milestones||Monitor schedule and project progress||Comparison of planned to actual milestones available on-line|
|Visits||On-site verification of support services||Personal observations, informal face-to-face communications|
|Periodic Meetings||Obtain customer guidance and feedback||Written notes, minutes, action items, and milestones available online|
|User Feedback||Gauge user satisfaction / dissatisfaction||Regular informal meetings with customer managers. QA Routing Review Form available on-line|
|Employee Training||To assure that all employees obtain the most-recent information pertaining to their area of competence||Corporate Human Resources Department maintains records of all training classes attended by employees|
|Financial Reports||Identify financial status, issues, and problems, ensure accuracy||Corporate financial management system reports. PM verification of reports available on-line|